Bad Experience with Oneplan Heath Insurance

<p>I dont think I have ever joined a health insurance that gives me so much trouble, and they dont come back to you when they say they will do. I joined Oneplan on Februarie 2017, my first debit order went of on the end of January. They were sepose to take a debit order from my account every month. I was also waiting for my card to be received with in February like they told me. Without my card I cant make use of their services or anything. End of Feb no debit order were taken end of March no debit order were taken, so i started phoning and emailing to find out what is going on, everyone keeps on telling me they will get back to me. We are in May nou I only received my card last week, and so i told them im not paying for the other months as I didnt have a card and they didnt take any debit orders. Its not my responsibily to make sure that they debit my account. I spoke to 2 agents within the last week and no one came back to me to help me solve this problem, Over the weekend they tried to decuct 3 months payments form my account, after I told them im not paying for that months, because i had no card and they didnt deduct my account. two days later I got an sms saying they are downgrading my membership towards a cheaper premuim because of no payment, and in thsi week they smsed me my policy has been cancelled. I just feel their service is really really bad, they do not do what is agreed and then the client must suffer, they also dont try to help their clients. I cancelling my membership with them today. and wont recomend them to anyone. My friend is also a member of one plan and she is also complaining alot about them. I just feel I have so many problems with them, and i didnt even started claiming from them, how much trouble will I have if i started claiming. I not taking any chances as i have a 4 year old that needs health cover everyday.</p>