ZH
Zamahlaze H
1 reviews | Active since Dec 2023
20 May 2025, 14:01
Bad Customer Services
I am so disappointed with the service I received today from the claims team, the lady was rude, honestly if one does not feel like assisting someone please let them not bother, honestly.
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Oneplan Insurance's replyOfficial
20 May 2025, 14:51Dear Zamahlaze,
Thank you for bringing this matter to our attention.
We acknowledge and regret the frustration caused, and we sincerely apologize for any inconvenience surrounding your Hellopeter post. Please be assured that we take all client feedback seriously, as it plays a vital role in helping us improve our services and client experience.
Following a thorough review of your complaint and we have attempted to contact you on the number listed to discuss your concerns, however, the call in unanswered. Please advise of a convenient time to reach you so that we may reach out and assist further.
Once again, we sincerely apologize for the experience you've had and look forward to resolving the matter.
Kind regards,
Oneplan.
Oneplan.
Oneplan Insurance's reply20 May 2025, 14:51
Official
Dear Zamahlaze,
Thank you for bringing this matter to our attention.
We acknowledge and regret the frustration caused, and we sincerely apologize for any inconvenience surrounding your Hellopeter post. Please be assured that we take all client feedback seriously, as it plays a vital role in helping us improve our services and client experience.
Following a thorough review of your complaint and we have attempted to contact you on the number listed to discuss your concerns, however, the call in unanswered. Please advise of a convenient time to reach you so that we may reach out and assist further.
Once again, we sincerely apologize for the experience you've had and look forward to resolving the matter.
Kind regards,
Oneplan.
Oneplan.