Bad customer service coupled with *******s

Hi, i have a problem with oneplan health insurance. I went to a dentist for filling. The dentist happened to not have a speedpoint so i withdrew the money for his service from an ATM, which was R460. I sent a proof afterwards in a form of a receipt to oneplan [Email Removed] that is the requirement in a case where an ATM was used instead of a speedpoint. Since then my policy has been suspended and i dont know the reason. On top of that since the policy inception i could not ever claim for my daughter who was covered under the same policy so that means i have been paying R1100 for nothing since september of 2014. And when you claim the consultants are so rude one of them hung on me on the day i went to the dentist. I had always had people complain about oneplan but i gave them the benefit of the doubt, could i please be helped on this matter