1 reviews | Active since Jan 2016
Bad Customer Service
I have been a member of One Plan since 01/02/2014. I have not really had an issue with their service until now recently. I have 2 outstanding claims that require a re-imbur*****t. Invoices were sent to them and they had issues with the invoices. I responded to the issues and included their complaints department. The second problem that I have is that my card has a positive balance which I needed to withdraw. Its over a month now and I get no positive response from them although I have communicated telephonically and via email. I am really disappointed with their service. I wish that they can change their "attitude" and convince an old member of their commitment to customer service or else it will be a loss to them
Thank you for taking the time to bring this to our attention.
We sincerely apologize for circumstances under which your Hellopeter posting has reached us and we do apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. Kindly note that we will require a detailed invoice for claims to be processed accordingly. The reason for this is for auditing purposes on our side and to prevent ***** and should there be funds that are due to you on an expired Oneplan card, we will transfer the funds onto the new Oneplan card.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand. We really appreciate the opportunity granted to restore the experience.
Once again, we apologize for the inconvenience caused and hope to have this matter resolved as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for circumstances under which your Hellopeter posting has reached us and we do apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. Kindly note that we will require a detailed invoice for claims to be processed accordingly. The reason for this is for auditing purposes on our side and to prevent ***** and should there be funds that are due to you on an expired Oneplan card, we will transfer the funds onto the new Oneplan card.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand. We really appreciate the opportunity granted to restore the experience.
Once again, we apologize for the inconvenience caused and hope to have this matter resolved as soon as possible.
Kind Regards,
Oneplan