ZH
Zamahlaze H
1 reviews | Active since Dec 2023
26 Mar 2026, 18:49
Bad customer service
The service from Julian was terrible, firstly he responds after an hour, he sends me a wrong link, he closes my query before being resolved...that was just not nice as I needed his assistance.
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Oneplan Insurance's replyOfficial
26 Mar 2026, 19:11Dear Zamahlaze,
Thank you for bringing this matter to our attention and sharing your concerns.
Kindly note that the matter related to the response time has been escalated to the relevant department for further investigation and to be addressed. We would like to confirm that the amount quoted on the link sent to you is correct. This amount is due to settle to rejected amount on the policy. Once you have made the payment, the day-to-day benefits will be available for you to utilize.
We hope this provides clarity on the matter and hope to restore your experience with our services.
Kind regards,
Oneplan.
Kindly note that the matter related to the response time has been escalated to the relevant department for further investigation and to be addressed. We would like to confirm that the amount quoted on the link sent to you is correct. This amount is due to settle to rejected amount on the policy. Once you have made the payment, the day-to-day benefits will be available for you to utilize.
We hope this provides clarity on the matter and hope to restore your experience with our services.
Kind regards,
Oneplan.
Oneplan Insurance's reply26 Mar 2026, 19:11
Official
Dear Zamahlaze,
Thank you for bringing this matter to our attention and sharing your concerns.
Kindly note that the matter related to the response time has been escalated to the relevant department for further investigation and to be addressed. We would like to confirm that the amount quoted on the link sent to you is correct. This amount is due to settle to rejected amount on the policy. Once you have made the payment, the day-to-day benefits will be available for you to utilize.
We hope this provides clarity on the matter and hope to restore your experience with our services.
Kind regards,
Oneplan.
Kindly note that the matter related to the response time has been escalated to the relevant department for further investigation and to be addressed. We would like to confirm that the amount quoted on the link sent to you is correct. This amount is due to settle to rejected amount on the policy. Once you have made the payment, the day-to-day benefits will be available for you to utilize.
We hope this provides clarity on the matter and hope to restore your experience with our services.
Kind regards,
Oneplan.