Bad client service

I had not been reimbursed for a dentist claim 2 weeks ago, I spoke to a lady yesterday 15/10/2018, at oneplan that told me it would show today in the account, it did not show. So today I asked oneplan to call me again, upon which the claims lady **** to me, telling me that I had claimed the funds on my expired card, (this would make the unpaid claim my fault?) and she would move it, so I asked her to also move the R3.60 from the expired card to my new card, to which she said she couldn't move funds, to which I said if she cant move the funds, then it wasn't paid to the expired card, which she agreed. I did not get an apology, for my inconvenience, or being **** to, all I got was bad attitude. She finally told me the funds would reflect by the end of today, which I'm happy with, but the client services was absolutely appalling.

I am very unhappy with the client service from oneplan :(