EK
Evette K
1 reviews | Active since Feb 2020
18 Oct 2022, 11:58
Bad Bad Service One Plan Pet Insurance
I would not even give them one star. For three days I have been trying ti get them to confirm with my vet that they would be paying as the quote and operation was approved. I now had to pay myself and when I phone One Plan I am switched from one person to the next and most of the time I have to phone back as they cut me off. They do not do what they promise or advertise. Unfortunately I cannot change plans as my baby is 8 years old but I will definitely take my younger one off there insurance.
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Oneplan Insurance's replyOfficial
18 Oct 2022, 13:16Good day,
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do value all our clients and we do have your fur-babies best interests at heart.
Kindly note with regards to any day-to-day claims funds can be loaded within 60 seconds onto the Onecard, however for approved in-hospital claims, refunds are processed to the client upon receipt of the proof of payment.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with the policy holder to further discuss the matter at hand.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do value all our clients and we do have your fur-babies best interests at heart.
Kindly note with regards to any day-to-day claims funds can be loaded within 60 seconds onto the Onecard, however for approved in-hospital claims, refunds are processed to the client upon receipt of the proof of payment.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with the policy holder to further discuss the matter at hand.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply18 Oct 2022, 13:16
Official
Good day,
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do value all our clients and we do have your fur-babies best interests at heart.
Kindly note with regards to any day-to-day claims funds can be loaded within 60 seconds onto the Onecard, however for approved in-hospital claims, refunds are processed to the client upon receipt of the proof of payment.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with the policy holder to further discuss the matter at hand.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do value all our clients and we do have your fur-babies best interests at heart.
Kindly note with regards to any day-to-day claims funds can be loaded within 60 seconds onto the Onecard, however for approved in-hospital claims, refunds are processed to the client upon receipt of the proof of payment.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with the policy holder to further discuss the matter at hand.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan