JG
Jaco G

1 reviews | Active since Dec 2017

14 Jun 2019, 10:55

Bad bad bad Service

If I could have given a negative star rating it would have been -5 Stars! Iniatialy the cover started off good - over and above that the app gave me some issues and I eventually called for technical assistance and only after the second call managed to get the app sorted. Then all went well until an accidental debit order dispute - upon realizing this I readability phoned them to make arrangements; from this point all fall flat and the service delivery and response from One Plan is absolutely shocking. It went so far that I disputed my last paid premium and refuse to contact them or to conduct any further business..... Bad bad bad bad bad service

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Replies (2)
Oneplan Insurance
Oneplan Insurance's reply14 Jun 2019, 11:54
Official
Good day Jaco, 

We are truly sorry for what has transpired regarding your premiums. 

Allow us some time to investigate the matter further & we will revert back to you with feedback. 

Kind regards
The Oneplan Team 


Oneplan Insurance
Oneplan Insurance's reply14 Jun 2019, 13:18
Official
An email has been sent to you in this regard; please refer to your emails. 

Kind regards
The Oneplan Team