JG
Jaco G
1 reviews | Active since Dec 2017
14 Jun 2019, 10:55
Bad bad bad Service
If I could have given a negative star rating it would have been -5 Stars! Iniatialy the cover started off good - over and above that the app gave me some issues and I eventually called for technical assistance and only after the second call managed to get the app sorted. Then all went well until an accidental debit order dispute - upon realizing this I readability phoned them to make arrangements; from this point all fall flat and the service delivery and response from One Plan is absolutely shocking. It went so far that I disputed my last paid premium and refuse to contact them or to conduct any further business..... Bad bad bad bad bad service
Helpful (0)
Replies (2)0
Replies (2)Oneplan Insurance's replyOfficial
14 Jun 2019, 11:54Good day Jaco,
We are truly sorry for what has transpired regarding your premiums.
Allow us some time to investigate the matter further & we will revert back to you with feedback.
Kind regards
The Oneplan Team
We are truly sorry for what has transpired regarding your premiums.
Allow us some time to investigate the matter further & we will revert back to you with feedback.
Kind regards
The Oneplan Team
Oneplan Insurance's reply14 Jun 2019, 11:54
Official
Good day Jaco,
We are truly sorry for what has transpired regarding your premiums.
Allow us some time to investigate the matter further & we will revert back to you with feedback.
Kind regards
The Oneplan Team
We are truly sorry for what has transpired regarding your premiums.
Allow us some time to investigate the matter further & we will revert back to you with feedback.
Kind regards
The Oneplan Team
Oneplan Insurance's replyOfficial
14 Jun 2019, 13:18An email has been sent to you in this regard; please refer to your emails.
Kind regards
The Oneplan Team
Kind regards
The Oneplan Team
Oneplan Insurance's reply14 Jun 2019, 13:18
Official
An email has been sent to you in this regard; please refer to your emails.
Kind regards
The Oneplan Team
Kind regards
The Oneplan Team
