Bad and Unprofessional service

Hi There I wish to cancel my policy with immediate effect as from today. Oneplan failed me dismally and brought discomfort to me and my family. The level of unprofessional-ism i got from oneplan is very much humiliating and disregard to human velues and respect. I do not stay with Nelson Jnr in the same house, He stays with his mother who happens to be my ex-wife. Yes i did get the money R480 on the 13/11/2019 and sent it to Juniors mother for her to take him to the Dr. Instead she too him to the clinic and oneplan doesn't cover clinic visits. I conveniently called oneplan to make the aware and i was given a payfast link to pay back R345 to oneplan which i did and i was told it takes 48hours for the payment i made to clear on the system. Then i got sick with my left leg just swelling and painful. Whilst waiting for oneplan to clear the payment i made, i called oneplan to say i will use my money to pay for my consultation and claim back which i was advised by a oneplan representative. i went to the Dr. and paid from my pocket then later on i sent a Dr.'s note and receipt to oneplan as advised this was last week Monday. i was told it takes 48hours for the claim to be processed and approved but i am still to see that happen after a full week of disappointment and poor service that i pay for. as a result i've made a descision to cancel the policy. Nelson R Thekiso *** ***