1 reviews | Active since Nov 2015
Bad abd unfair service
I have had pet insurance with oneplan pet insurance since 2018 for my dog Shelby. She was recently, 29 January 2022 diagnosed with stopic dermatitis. Today after I called oneplan to discuss her treatment I was told they would call me back with andwers. Next thing, I recieve a policy rewrite EXCLUDING treatment for atopic dermetitis for 12 months after I have had her insured since baby. I have been very happy with the service but am disgusted that they can call it pre existing when she did not have any early signs of an allergy. I don't think it is fair or even legal to change your pets insurance when a problem arises..I demand that the exclusion be removed immediately since it was not PRE EXISTING..She's already 4 years old. Oneplan I'm SHOCKED AND DISGUSTED...PEOPLE BE WARNED.
Thank for taking our call earlier and for the feedback on your interaction with Njabulo.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
We are pleased to hear that despite the circumstances Njabulo has made such a lasting impression on you with his friendly and excellent customer service. Kindly note that the 12-month waiting period will not be applicable to your fur-baby since Shelby has been on the policy for more than 12 months and she has served the waiting period. The reason for you receiving the communication was due to the medical records being updated on our system, however kindly note that the exclusion has been removed and your fur-baby will be covered accordingly.
If you need any further assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Thank for taking our call earlier and for the feedback on your interaction with Njabulo.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
We are pleased to hear that despite the circumstances Njabulo has made such a lasting impression on you with his friendly and excellent customer service. Kindly note that the 12-month waiting period will not be applicable to your fur-baby since Shelby has been on the policy for more than 12 months and she has served the waiting period. The reason for you receiving the communication was due to the medical records being updated on our system, however kindly note that the exclusion has been removed and your fur-baby will be covered accordingly.
If you need any further assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan