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Dear Maureen,

Thank you for taking the time to bring this to our attention.     

We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. 

We have acknowledged your query and we have escalated the matter to the relevant department as we would love to gather more information on this particular matter so we may assist you further. 

One of our consultants will be in contact with you to further discuss the matter at hand. 

Kind Regards,

Oneplan