1 reviews | Active since Jun 2014
B ad service
<p>i have cancelled the policy 3 months ago but they keep on debit/requesting to debit me. this is reflecting bad on my credit record</p>
Hi Innocent,
Thank you bringing this to our attention and we apologise for the inconvenience caused.
As per our telephonic, please note that an internal investigation has been launched and we will revert back to you with feedback shortly.
Kind Regards
OnePlan
Hi Innocent,
Thank you bringing this to our attention and we apologise for the inconvenience caused.
As per our telephonic, please note that an internal investigation has been launched and we will revert back to you with feedback shortly.
Kind Regards
OnePlan
Hi Innocent,
Thank you for taking our call and allowing us the opportunity to resolve this.
As per our telephonic discussion, the only request that we have on record to cancel the policy was sent on the 4th of April 2017. We had tried to contact you to assist with the cancellation however you were not available.
Your policy has been cancelled for the 01/06/2017 in accordance with calendar months notice required stated on our policy wording. The will be no further debits going off of your account.
Kind Regards
Oneplan
Hi Innocent,
Thank you for taking our call and allowing us the opportunity to resolve this.
As per our telephonic discussion, the only request that we have on record to cancel the policy was sent on the 4th of April 2017. We had tried to contact you to assist with the cancellation however you were not available.
Your policy has been cancelled for the 01/06/2017 in accordance with calendar months notice required stated on our policy wording. The will be no further debits going off of your account.
Kind Regards
Oneplan