Awful

Good day Tracy,

Thank you for reaching out to us. 

We sincerely apologize for any inconvenience caused and the circumstances under which your posting has reached. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client. 

We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand. 

Once again, we apologize for any inconvenience caused and we hope to restore the experience. 
                  
Kind Regards,
Oneplan