Awesome Customer Care!

I was experiencing difficulty and frustration in claiming from OnePlan. My claims kept on being rejected even though I furnished them with all the required documentation I had on my side. I called OnePlan numerously and spoke to various people, none of whom could assist me, except for Muzi Khanye. This person truly went the extract mile to resolve the problems I was having. He actually contacted the medical service provider himself to obtain the necessary proof/documentation instead of asking me to do it. I was on the verge of cancelling my policy and switching to an alternate provider until this person assisted me. Despite my frustration, he maintained professionalism and at the same time was empathetic. He should train his fellow colleagues on how to treat a customer - a training that they desperately need. If it was not for Muzi I would no longer be a OnePlan client. Keep up the great work!!!