Avoid this company if you love your pet!

Massive change in attitude across the board. They used to be so helpful and truly caring but that sentiment is gone. Staff are working from home now and couldn't be bothered. Zelda the claims manager even had a giggle whilst I was stressed out of my mind. I'm honestly not sure what the joke was - possibly me?? They paid last year for the exact same thing that they are refusing to pay for this year even though my premiums have almost doubled. I am now left with a sick dog that cannot be treated and they truly could not care less. Their excuse - they chose to be lenient last year because he's a rescue with no medical history (this was never discussed with me previously). News Flash, he's still a rescue with no medical history and this is a new issue. Absolutely disgusting.