AVOID AT ALL COSTS - WORST INSURANCE
This is my second review on this provider for a separate issue, they are completely in competent and during claim stage is when you really find out about an insurance company, i have sent over 10 emails to them after my claim was approved trying to get the refund processed to me, they said i could withdraw the money from the one plan card and when i tried to do this with the pin provided I could not, I then attempted to follow the instructions to rest the pin via the app and of course this does not work either, you pay a premium for nothing. They do not assist you in any way. I requested for the policy to be cancelled and im still waiting. I also do not have the funds for my approved claim yet.
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Oneplan Insurance's replyOfficial
20 Sept 2023, 13:25Good day Pavania,
Thank you for taking the time to bring this to our attention.
We do sincerely apologize for any inconvenience which has been caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated, as we do value you as our client. We have acknowledged your complaint and we have escalated the matter to the relevant department, one of our consultants will be in contact with you to further discuss the matter at hand, Once again apologize for any inconvenience caused and hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We do sincerely apologize for any inconvenience which has been caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated, as we do value you as our client. We have acknowledged your complaint and we have escalated the matter to the relevant department, one of our consultants will be in contact with you to further discuss the matter at hand, Once again apologize for any inconvenience caused and hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply20 Sept 2023, 13:25
Official
Good day Pavania,
Thank you for taking the time to bring this to our attention.
We do sincerely apologize for any inconvenience which has been caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated, as we do value you as our client. We have acknowledged your complaint and we have escalated the matter to the relevant department, one of our consultants will be in contact with you to further discuss the matter at hand, Once again apologize for any inconvenience caused and hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We do sincerely apologize for any inconvenience which has been caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated, as we do value you as our client. We have acknowledged your complaint and we have escalated the matter to the relevant department, one of our consultants will be in contact with you to further discuss the matter at hand, Once again apologize for any inconvenience caused and hope to restore the experience.
Kind Regards,
Oneplan