1 reviews | Active since Mar 2022
Atrocious service from Oneplan
My card expired 02/23 and the system did not auto generate a new card for me.. I called and I was told that it would take time, I just need to take my dogs to the vet and claim thereafter, which isn't good enough for me as I paid for a new card.... Promised to be called back never calls, spoke to Ashlyn today and she promised to take it to management and call me back today... Still waiting.... I feel that Oneplan is disrespectful of me and my monthly premiums of which I have never missed one..... This makes Oneplan not unique and is like any other pet insurer..... I want a senior manager to call me and sort this nonsense out as I have a sick dog which needs to see a vet... I want my card by Thursday this week
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated as we do value you as our client.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated as we do value you as our client.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for reaching out to us and for allowing us the opportunity to further assist you.
Kindly note that the card has been delivered to your listed address.
Our love and wishes are with your fur-babies.
Kind Regards,
Oneplan
Thank you for reaching out to us and for allowing us the opportunity to further assist you.
Kindly note that the card has been delivered to your listed address.
Our love and wishes are with your fur-babies.
Kind Regards,
Oneplan