Athi from the claims department assisted me with my claim, she also explained to me in great detail why some things may be rejected

Hi Simone,

Thank you for your wonderful feedback. We’re pleased to hear that Athenkosi from our Claims Department assisted you so thoroughly and took the time to explain the reasons behind any claim outcomes. We value clear communication and transparency, and it’s rewarding to know this made your experience a positive one. We truly appreciate your kind words.

Kind regards,
Oneplan.