IA
Im A
1 reviews | Active since Mar 2024
12 Mar 2024, 10:18
At first I had a goo...
At first I had a good experience up until I put a claim they took long to attend me and i was not helped they told me that the claim is duplicated that was it
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Replies (1)
Oneplan Insurance's replyOfficial
12 Mar 2024, 11:46Hi Ann,
Thank you for sharing your service experience with us. Our clients are important to us, and we aim to provide them with the best service possible. We apologize for any delays you may have experienced as we strive to attend to all our queries in a timely manner.
Please note for day-to-day claims, funds are loaded within 60 seconds onto the Onecard, and the system will pull the funds back if the funds are not utilized within 24 - 48 hours. Clients are still able to load new funds should the funds be reversed due to it not being utilized. This is just a security measure put in place since clients have access to load claim funds on the Onecard at any time.
Should you need further assistance, please feel free to engage with us on our Whatsapp platform at *** as our agents are always on standby ready to assist. or alternatively, you may send a call-me-back request via the Oneplan App and one of our friendly consultants will be in contact with you.
Thank you for choosing Oneplan as your preferred insurance.
Kind Regards,
Oneplan
Thank you for sharing your service experience with us. Our clients are important to us, and we aim to provide them with the best service possible. We apologize for any delays you may have experienced as we strive to attend to all our queries in a timely manner.
Please note for day-to-day claims, funds are loaded within 60 seconds onto the Onecard, and the system will pull the funds back if the funds are not utilized within 24 - 48 hours. Clients are still able to load new funds should the funds be reversed due to it not being utilized. This is just a security measure put in place since clients have access to load claim funds on the Onecard at any time.
Should you need further assistance, please feel free to engage with us on our Whatsapp platform at *** as our agents are always on standby ready to assist. or alternatively, you may send a call-me-back request via the Oneplan App and one of our friendly consultants will be in contact with you.
Thank you for choosing Oneplan as your preferred insurance.
Kind Regards,
Oneplan
Oneplan Insurance's reply12 Mar 2024, 11:46
Official
Hi Ann,
Thank you for sharing your service experience with us. Our clients are important to us, and we aim to provide them with the best service possible. We apologize for any delays you may have experienced as we strive to attend to all our queries in a timely manner.
Please note for day-to-day claims, funds are loaded within 60 seconds onto the Onecard, and the system will pull the funds back if the funds are not utilized within 24 - 48 hours. Clients are still able to load new funds should the funds be reversed due to it not being utilized. This is just a security measure put in place since clients have access to load claim funds on the Onecard at any time.
Should you need further assistance, please feel free to engage with us on our Whatsapp platform at *** as our agents are always on standby ready to assist. or alternatively, you may send a call-me-back request via the Oneplan App and one of our friendly consultants will be in contact with you.
Thank you for choosing Oneplan as your preferred insurance.
Kind Regards,
Oneplan
Thank you for sharing your service experience with us. Our clients are important to us, and we aim to provide them with the best service possible. We apologize for any delays you may have experienced as we strive to attend to all our queries in a timely manner.
Please note for day-to-day claims, funds are loaded within 60 seconds onto the Onecard, and the system will pull the funds back if the funds are not utilized within 24 - 48 hours. Clients are still able to load new funds should the funds be reversed due to it not being utilized. This is just a security measure put in place since clients have access to load claim funds on the Onecard at any time.
Should you need further assistance, please feel free to engage with us on our Whatsapp platform at *** as our agents are always on standby ready to assist. or alternatively, you may send a call-me-back request via the Oneplan App and one of our friendly consultants will be in contact with you.
Thank you for choosing Oneplan as your preferred insurance.
Kind Regards,
Oneplan