Asked for feedback on an payment issue had to wait a week for response and never got it via whatsapp or telephonically

Hi Gabriel,

Thank you for sharing your service experience with us. 
 
We sincerely apologize for any delay in response that you may have experienced as we always attempt to attend to all queries in a timely manner. We are pleased to hear that despite the circumstances the team has made such a lasting impression on you.
   
We hope that you have a pleasant experience going forward. If you need any assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
   
Thank you for being a part of the Oneplan Family.
   
Kind Regards,
Oneplan