JP
Jim P
1 reviews | Active since Aug 2019
24 Feb 2026, 09:25
Aside from the absol...
Aside from the absolute disaster of grinding through host of menu options to deal with an actual human, I had nothing but calm professional assistance from Sophie.
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Oneplan Insurance's replyOfficial
24 Feb 2026, 09:31Hi Jim,
Thank you for taking the time to share your feedback with Oneplan. We’re sorry to hear about the frustration you experienced navigating the menu options, and we truly appreciate you bringing this to our attention. We’re very pleased, however, that Sophie provided calm and professional assistance once you were connected.Your feedback is important to us as we continue working to improve the overall experience for our clients.
Thank you for your honesty and support.
Kind regards,
Oneplan.
Thank you for taking the time to share your feedback with Oneplan. We’re sorry to hear about the frustration you experienced navigating the menu options, and we truly appreciate you bringing this to our attention. We’re very pleased, however, that Sophie provided calm and professional assistance once you were connected.Your feedback is important to us as we continue working to improve the overall experience for our clients.
Thank you for your honesty and support.
Kind regards,
Oneplan.
Oneplan Insurance's reply24 Feb 2026, 09:31
Official
Hi Jim,
Thank you for taking the time to share your feedback with Oneplan. We’re sorry to hear about the frustration you experienced navigating the menu options, and we truly appreciate you bringing this to our attention. We’re very pleased, however, that Sophie provided calm and professional assistance once you were connected.Your feedback is important to us as we continue working to improve the overall experience for our clients.
Thank you for your honesty and support.
Kind regards,
Oneplan.
Thank you for taking the time to share your feedback with Oneplan. We’re sorry to hear about the frustration you experienced navigating the menu options, and we truly appreciate you bringing this to our attention. We’re very pleased, however, that Sophie provided calm and professional assistance once you were connected.Your feedback is important to us as we continue working to improve the overall experience for our clients.
Thank you for your honesty and support.
Kind regards,
Oneplan.