LL
Laetitia L

1 reviews | Active since Oct 2023

10 Oct 2023, 14:35

As a mature person, I am mostly nervous to do business online, especially where finances are concerned

As a mature person, I am mostly nervous to do business online, especially where finances are concerned. I get panic attacks just starting out. I, however, had no choice and had to contact Oneplan Medical by myself as my daughter was not available to assist. What a pleasant surprise! I was immediately helped by an automated reply service, but seconds later, Sibusiso was online and before I could explain what I required, I was informed that all is done and the funds for my medical appointment was already uploaded on my card. Thank you Oneplan Insurance and thank you Sibusiso. I have more confidence now to do my own medical claims without any assistance. Effortless, quick, and friendly!! Immaculate customer satisfaction, exceeding all expectations!

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Replies (1)
Oneplan Insurance
Oneplan Insurance's reply10 Oct 2023, 16:53
Official
Hi Laetitia,

Thank you for sharing your service experience with us and for taking the time to compliment Sibusiso and the team. Our clients are important to us, and we aim to provide them with the best service possible. 

We are so delighted to know that you are happy with the convenience of our claiming process as we understand that the hassles of medical claims, should be the last thing on your mind when you are ill, and we are so proud of our Oneplan Team for assisting you professionally and with compassion in your time of need.
Our love and well wishes are with you.

Thank you for choosing Oneplan as your preferred insurance for your needs. 

Kind Regards,
Oneplan