MK
Mpho K
1 reviews | Active since May 2011
24 Nov 2021, 15:00
Arrogant Oneplan consultant
I ordered two Oneplan cards and received only one, chatting to Ashleigh on their chat platform being arrogant when I request her to refer to a recording and confirm if indeed I ordered one card as she persist without verifying my statement. I believe every company will acknowledge their errors should they arise. She ordered a second card on behalf of me without my concern and I will be billed for it due to Oneplan error...Told her to cancel my policy and I'm in a process of reversing the policy payment from my bank and done with their service...
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Replies (3)0
Replies (3)
Oneplan Insurance's replyOfficial
24 Nov 2021, 16:37Good day Mpho,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic discussion, thank you for allowing us to investigate the matter. We will revert to you with the relevant feedback.
Once again, we apologize for the inconvenience caused and we hope to have this matter resolved as soon as possible.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic discussion, thank you for allowing us to investigate the matter. We will revert to you with the relevant feedback.
Once again, we apologize for the inconvenience caused and we hope to have this matter resolved as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply24 Nov 2021, 16:37
Official
Good day Mpho,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic discussion, thank you for allowing us to investigate the matter. We will revert to you with the relevant feedback.
Once again, we apologize for the inconvenience caused and we hope to have this matter resolved as soon as possible.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic discussion, thank you for allowing us to investigate the matter. We will revert to you with the relevant feedback.
Once again, we apologize for the inconvenience caused and we hope to have this matter resolved as soon as possible.
Kind Regards,
Oneplan
MK
Mpho K's updateReviewer Update
25 Nov 2021, 17:01Wonderful service from Mereshnie Dheepnarayan, she resolved my case in less 24hrs to a satisfying and utmost manner.
MK
Mpho K's update25 Nov 2021, 17:01
Reviewer Update
Wonderful service from Mereshnie Dheepnarayan, she resolved my case in less 24hrs to a satisfying and utmost manner.
Oneplan Insurance's replyOfficial
25 Nov 2021, 17:20Hi Mpho,
Thank you for providing us with feedback on the matter.
We are pleased to hear that you are happy with the services provided by Mereshnie and appreciate the opportunity granted to restore the experience.
We look forward to keeping you impressed for the years to come.
Kind Regards,
Oneplan
Thank you for providing us with feedback on the matter.
We are pleased to hear that you are happy with the services provided by Mereshnie and appreciate the opportunity granted to restore the experience.
We look forward to keeping you impressed for the years to come.
Kind Regards,
Oneplan
Oneplan Insurance's reply25 Nov 2021, 17:20
Official
Hi Mpho,
Thank you for providing us with feedback on the matter.
We are pleased to hear that you are happy with the services provided by Mereshnie and appreciate the opportunity granted to restore the experience.
We look forward to keeping you impressed for the years to come.
Kind Regards,
Oneplan
Thank you for providing us with feedback on the matter.
We are pleased to hear that you are happy with the services provided by Mereshnie and appreciate the opportunity granted to restore the experience.
We look forward to keeping you impressed for the years to come.
Kind Regards,
Oneplan