MJvV
Marlene Jansen van Vuuren
1 reviews | Active since Oct 2012
23 May 2026, 10:33
Arrogant and rude telemarketer
After politely asking to be removed from the call list as I have blocked numerous One Plan numbers, the telemarketer responded with:"I'm just doing my job!" This was an utterly unprofessional way to deal with anyone.
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Replies (1)
Oneplan Insurance's replyOfficial
23 May 2026, 14:30Dear Marlene,
Thank you for taking the time to share your experience with us. We are truly sorry for the frustration, disappointment, and inconvenience you have gone through. Your feedback is deeply concerning, and we fully understand why you feel let down.
Kindly note that the matter has been escalated to the relevant department for further assistance in addressing your concerns.
Once again, we truly apologise for the experience you've had.
Kind regards,
Oneplan.
Thank you for taking the time to share your experience with us. We are truly sorry for the frustration, disappointment, and inconvenience you have gone through. Your feedback is deeply concerning, and we fully understand why you feel let down.
Kindly note that the matter has been escalated to the relevant department for further assistance in addressing your concerns.
Once again, we truly apologise for the experience you've had.
Kind regards,
Oneplan.
Oneplan Insurance's reply23 May 2026, 14:30
Official
Dear Marlene,
Thank you for taking the time to share your experience with us. We are truly sorry for the frustration, disappointment, and inconvenience you have gone through. Your feedback is deeply concerning, and we fully understand why you feel let down.
Kindly note that the matter has been escalated to the relevant department for further assistance in addressing your concerns.
Once again, we truly apologise for the experience you've had.
Kind regards,
Oneplan.
Thank you for taking the time to share your experience with us. We are truly sorry for the frustration, disappointment, and inconvenience you have gone through. Your feedback is deeply concerning, and we fully understand why you feel let down.
Kindly note that the matter has been escalated to the relevant department for further assistance in addressing your concerns.
Once again, we truly apologise for the experience you've had.
Kind regards,
Oneplan.