1 reviews | Active since Sept 2021
Appreciation
Oneplan insurance has been giving me problems from April this year till recently (23/09/2021) when I spoke one of their consultants Nadine. I took up a car insurance around April at a more affordable premium that what I had. To my surprise after accepting their quote few days after that they changed the premium to a much higher premium without my consultation and went on to debit my account without my permission. I have been calling to cancel this policy since then, the consultants would say it's canceled on the other hand they kept debiting my account. I was left with no choice but to reverse those debits. I recently spoke to Nadine and explained my problem. She assured me that the error was corrected, apologized, sent me a corrected insurance policy documents with the premium we had agreed upon. So now I am happy though I don't trust them 100% but only time will tell how good or bad they treat their clients.
Thank for the feedback on your interaction with Nadine. We sincerely apologize for the previous experience you had, and we appreciate the opportunity granted to restore that experience. We are delighted to hear that despite the circumstances Nadine has made such a lasting impression on you and we will be sure to recognize her efforts.
We hope that you have a pleasant experience going forward. If you need any assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Thank for the feedback on your interaction with Nadine. We sincerely apologize for the previous experience you had, and we appreciate the opportunity granted to restore that experience. We are delighted to hear that despite the circumstances Nadine has made such a lasting impression on you and we will be sure to recognize her efforts.
We hope that you have a pleasant experience going forward. If you need any assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan