Appalling Service and not paying out claims on time

Oneplan has paid us late last month (41 Days to be exact) and we requested earlier payment as we will miss the deadline for Chemo therapy this month due to the late payment. DisChem only releases the next Invoice once they have received full payment, thus the reason we need payments on time. DisChem WILL NOT work with OnePlan and now its the clients problem because of their awful service.

now again this month I have submitted the Invoice on 20 September and again didn't receive the payment within the 30 days term as per their policy. its now 37 days and counting...

In my previous email I have asked for clarification as to why OnePlan decided to Pay DisChem directly as for the past 8 (eight) months we have paid DisChem? The reason for this is we pay DisChem a certain amount just to release the medication on time as the medication has a 28 days cycle. OnePlan cannot make payments every 28 days and only pays on a 30 days term. (well should)

With OnePlan not being coherent to its own policy, we as the client need adequate assistance to make payment on time so that we can receive the Invoice from DisChem before the next Chemo session is scheduled.