APPALLING DYSFUNCTIONAL DISGUSTING SERVICE!!!

YOU KNOW I AM LOST FOR WORDS WITH YOU PEOPLE AND THE INCOMPETENCY OF YOUR CALL CENTER DEPARTMENT!!! YOU GUYS ARE TRULY A BUNCH OF CLOWNS......I HAD THE ONE PLAN PET INSURANCE I SUBMITTED BOTH MY INVOICES FROM THE VET FOR THE CLAIMS I HAD AT THE TIME THE IDIOTS THAT YOU HAVE WORKING THERE TOLD ME THEY CANT SEE THE DATE CLEARLY SO I SENT 10 COPIES OF THE INVOICE AND THIS WAS LIKE IN 2021 THE AGENT I SPOKE TO SAID THEY WILL; HAVE IT SORTED OUT.......OF MY DISAPPOINTMENT IN THE SERVICE I RECEIVED FROM YOU GUYS I THEN CANCELLED THIS PLAN WITH YOU GUYS WITH NO ISSUES AND CONFIRMATION WITH THE AGENT STATING THAT ALL HAS BEEN RESOLVED......NOW IN 2023 I FIGURE THAT YOU HANDED ME OVER TO NEW DEBT COLLECTIONS STATING THAT I OWE AND I DID NOT PRODUCE THE INVOICES TO YOU GUYS.......YOU GUYS AT ONE PLAN ARE PATHETIC!!!! YOUR SERVICE IS ****IN DISGUSTING AND APPALLING TO SAY THE LEAST....IF YOU HIRE COMPETENT STUFF TO WORK AT YOUR ESTABLISHMENT MAYBE THEN PEOPLE WOULD SUPPORT YOU........I WOULD NEVER RECOMMEND ANYONE TAKING OUT A PET INSURANCE WITH THESE *****'S RATHER USE OUTSSURANCE YOU WILL HAVE VALUE FOR YOUR MONEY......IF YOU GUYS "ONE PLAN" HAS SOMEONE COMPETENT ENOUGH TO HAVE THIS RESOLVED PLEASE GIVE ME A CALL.....YOU HAVE HANDED ME OVER NU DEBT IF MY NAME GETS TARNISHED OR BLACK LISTED I WILL SUE YOU GUYS....AGAIN I HAVE SUBMITTED ALL INVOICES IN 2021 ALREADY THIS POLICY HAS BEEN CANCELLED ALREADY FIX THIS NOW ID NUMBER *** NU DEBT REF ND***5 CELL NUMBER - *** ADHIR KANDHAIA CALL ME URGENTLY!!!