1 reviews | Active since Jun 2017
APPALLED
<p>So after wasting airtime changing my bank details to a new account a month in advance with ONEPLAN and getting confirmation that they have been changed and that my next debit order will go off from the new account dont they go and debit my old accou t that has no money in it causing tmy accou t to go into debit with a bounced fee charge. When speaking to them today i am told that my account is suspended and no claims will be 'entertained' - their words, until they can debit my account on Friday. Three days doesnt sound long but god forbid anything happens to my PREGNANT self my 9 year old son or husband in this time.. WE ARE NOT INSURED??? i will sue the **** out of this company if i need to claim during this period and dont allow me to. on every level they give **** service! if this is not rectified i will be moving my business else where as soon as my baby is born! this is the 3rd complaint i have had about this company in the last month!</p>
Good Day Tyla. We sincerely apologize for the service that you've experienced. We understand your frustration and this is not the standard that we wish to live up to. According to our system, it shows that your policy was never suspended even though the payment was rejected. We have updated your banking details for future payments. If you have any more questions, please do not hesitate to contact us and we hope that you have a better experience going further.
Good Day Tyla. We sincerely apologize for the service that you've experienced. We understand your frustration and this is not the standard that we wish to live up to. According to our system, it shows that your policy was never suspended even though the payment was rejected. We have updated your banking details for future payments. If you have any more questions, please do not hesitate to contact us and we hope that you have a better experience going further.
Good Day Tyla. We sincerely apologize for the service that you've experienced. We understand your frustration and this is not the standard that we wish to live up to. According to our system, it shows that your policy was never suspended even though the payment was rejected. We have updated your banking details for future payments. If you have any more questions, please do not hesitate to contact us and we hope that you have a better experience going further.
Good Day Tyla. We sincerely apologize for the service that you've experienced. We understand your frustration and this is not the standard that we wish to live up to. According to our system, it shows that your policy was never suspended even though the payment was rejected. We have updated your banking details for future payments. If you have any more questions, please do not hesitate to contact us and we hope that you have a better experience going further.
I received an email and and SMS saying that my account has been suspended, so what is it?
You guys offer an amazing product but the people that you employ are ***********, i have had issues for loading money onto my cardm, being reimbursed for claims and now banking details and every time it is different people messing up.
You need to pick up your game, i will never reccomend you to anyone!
Who is going to reimburse me for the charge that has gone off on my account for the debit order bouncing?
I received an email and and SMS saying that my account has been suspended, so what is it?
You guys offer an amazing product but the people that you employ are ***********, i have had issues for loading money onto my cardm, being reimbursed for claims and now banking details and every time it is different people messing up.
You need to pick up your game, i will never reccomend you to anyone!
Who is going to reimburse me for the charge that has gone off on my account for the debit order bouncing?
Hi, Tyla.
Your policy is currently active. We are really sorry for the inconvenience once again and will ensure that this will not happen in future.
Regards,
The Oneplan Team
Hi, Tyla.
Your policy is currently active. We are really sorry for the inconvenience once again and will ensure that this will not happen in future.
Regards,
The Oneplan Team