Appaling communication

I have delayed writing this review for years as sometimes there have been glimmers of hope where they do seem to be good, however today I have reached my limit. I have had my two cats on One Plan for over 6 years now and within these years I have only had one actual medical claim for my one kitty. The rest have been my petbooster claims that I have lodged, which one essentially pay for with your monthly premium as an add-on, so it is not a claim as such as you are just using your own funds. My problem comes in with that their communication is APPALING! Since 2022 I have tried to recoup my own funds from the medbooster, which they decline / just leave pending. I have reached out MULTIPLE times and after literal HOURS of trying to communicate with someone, they advise it will be escalated however nothing ever comes of it. My cats are now older obviously so just switching medical aid is a concern, but if I had any other option I would go to another company without any hesitation. I am truly hoping, that by some miracle, anyone from One Plan can reach out to me to resolve my issue. I do not like posting reviews in public as I do generally try any means to resolve an issue directly before taking to a public platform, however like I mentioned - I have now reached my limit with this constant lack of communication and the frustration it has caused.