IC
Ivor C
1 reviews | Active since Jul 2016
05 Jan 2022, 16:40
App problem
Great service with the medical insurance side except the app keeps on giving inactive account for a couple months now even though account is paid up to date and every month so thats one concerning problem for me otherwise they work for my wife perfect its only my account they have some kind of issue.
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Oneplan Insurance's replyOfficial
05 Jan 2022, 17:57Hi Ivor,
Thank you for taking the time to post this wonderful compliment on the service you received from the team. We have noted your concerns mentioned in the above escalation regarding the App. Your policy is currently active on our system, however one of our consultants will be in contact with you regarding the issues you may be experiencing with the App.
Thank you for being a part of the Oneplan Family, we look forward to having a long and fruitful relationship.
Kind Regards,
Oneplan
Thank you for taking the time to post this wonderful compliment on the service you received from the team. We have noted your concerns mentioned in the above escalation regarding the App. Your policy is currently active on our system, however one of our consultants will be in contact with you regarding the issues you may be experiencing with the App.
Thank you for being a part of the Oneplan Family, we look forward to having a long and fruitful relationship.
Kind Regards,
Oneplan
Oneplan Insurance's reply05 Jan 2022, 17:57
Official
Hi Ivor,
Thank you for taking the time to post this wonderful compliment on the service you received from the team. We have noted your concerns mentioned in the above escalation regarding the App. Your policy is currently active on our system, however one of our consultants will be in contact with you regarding the issues you may be experiencing with the App.
Thank you for being a part of the Oneplan Family, we look forward to having a long and fruitful relationship.
Kind Regards,
Oneplan
Thank you for taking the time to post this wonderful compliment on the service you received from the team. We have noted your concerns mentioned in the above escalation regarding the App. Your policy is currently active on our system, however one of our consultants will be in contact with you regarding the issues you may be experiencing with the App.
Thank you for being a part of the Oneplan Family, we look forward to having a long and fruitful relationship.
Kind Regards,
Oneplan