LL
Louis L
1 reviews | Active since May 2025
05 Nov 2025, 22:20
App not working
Service is greate but I am having problems with the app for a long time now,i have reported it but without result
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Replies (1)
Oneplan Insurance's replyOfficial
06 Nov 2025, 06:56Dear Louis ,
Thank you for taking the time to bring this matter to our attention.
We regret the circumstances under which your correspondence reached us and sincerely apologise for any inconvenience caused. Please be assured that we take all customer feedback seriously, as it enables us to continuously improve our service delivery and processes to better meet our clients’ expectations.
We acknowledge receipt of your complaint and have noted that the matter has been escalated for further investigation and to be addressed. In the interim, should you require assistance, please do not hesitate to contact us. We offer various platforms of communication for your convenience i.e. WhatsApp at ***, call on ***, or send an email to *** with your policy number in the subject and our team will happily assist.
We once again apologise for the inconvenience experienced and look forward to restoring your faith in our services.
Kind regards,
Oneplan.
Thank you for taking the time to bring this matter to our attention.
We regret the circumstances under which your correspondence reached us and sincerely apologise for any inconvenience caused. Please be assured that we take all customer feedback seriously, as it enables us to continuously improve our service delivery and processes to better meet our clients’ expectations.
We acknowledge receipt of your complaint and have noted that the matter has been escalated for further investigation and to be addressed. In the interim, should you require assistance, please do not hesitate to contact us. We offer various platforms of communication for your convenience i.e. WhatsApp at ***, call on ***, or send an email to *** with your policy number in the subject and our team will happily assist.
We once again apologise for the inconvenience experienced and look forward to restoring your faith in our services.
Kind regards,
Oneplan.
Oneplan Insurance's reply06 Nov 2025, 06:56
Official
Dear Louis ,
Thank you for taking the time to bring this matter to our attention.
We regret the circumstances under which your correspondence reached us and sincerely apologise for any inconvenience caused. Please be assured that we take all customer feedback seriously, as it enables us to continuously improve our service delivery and processes to better meet our clients’ expectations.
We acknowledge receipt of your complaint and have noted that the matter has been escalated for further investigation and to be addressed. In the interim, should you require assistance, please do not hesitate to contact us. We offer various platforms of communication for your convenience i.e. WhatsApp at ***, call on ***, or send an email to *** with your policy number in the subject and our team will happily assist.
We once again apologise for the inconvenience experienced and look forward to restoring your faith in our services.
Kind regards,
Oneplan.
Thank you for taking the time to bring this matter to our attention.
We regret the circumstances under which your correspondence reached us and sincerely apologise for any inconvenience caused. Please be assured that we take all customer feedback seriously, as it enables us to continuously improve our service delivery and processes to better meet our clients’ expectations.
We acknowledge receipt of your complaint and have noted that the matter has been escalated for further investigation and to be addressed. In the interim, should you require assistance, please do not hesitate to contact us. We offer various platforms of communication for your convenience i.e. WhatsApp at ***, call on ***, or send an email to *** with your policy number in the subject and our team will happily assist.
We once again apologise for the inconvenience experienced and look forward to restoring your faith in our services.
Kind regards,
Oneplan.