AN
Amber N
1 reviews | Active since Oct 2020
02 Oct 2020, 10:12
App not uploading images
Hi have been trying to get assistance for the issues I am having with uploading pictures on to their app. I have called and spoken to soo many of their agents, just yesterday was promised that I would get a call back with a solution to no avail.
I keep getting notifications that my cover is not in order because images are not uploaded. It is beyond frustrating because I have reached out trying to explain my position and no one seems to care.
The App is not working what am I supposed to do and none of the consultants are taking it seriously.
I just need a way forward and I have been paying yet I’m not getting proper service
Helpful (0)
Replies (1)0
Replies (1)
Oneplan Insurance's replyOfficial
02 Oct 2020, 12:14Hi Amber,
We would like to profusely apologize for the inconvenience caused. We have acknowledged your complaint and we are dealing with it accordingly.
As per our telephonic discussion the issues experienced with the app have been escalated to our IT department for further investigation and we will contact you shortly to make arrangements to validate the vehicle.
Kind Regards
Oneplan
We would like to profusely apologize for the inconvenience caused. We have acknowledged your complaint and we are dealing with it accordingly.
As per our telephonic discussion the issues experienced with the app have been escalated to our IT department for further investigation and we will contact you shortly to make arrangements to validate the vehicle.
Kind Regards
Oneplan
Oneplan Insurance's reply02 Oct 2020, 12:14
Official
Hi Amber,
We would like to profusely apologize for the inconvenience caused. We have acknowledged your complaint and we are dealing with it accordingly.
As per our telephonic discussion the issues experienced with the app have been escalated to our IT department for further investigation and we will contact you shortly to make arrangements to validate the vehicle.
Kind Regards
Oneplan
We would like to profusely apologize for the inconvenience caused. We have acknowledged your complaint and we are dealing with it accordingly.
As per our telephonic discussion the issues experienced with the app have been escalated to our IT department for further investigation and we will contact you shortly to make arrangements to validate the vehicle.
Kind Regards
Oneplan