RR
Rishqah R
1 reviews | Active since Jan 2024
07 Aug 2024, 16:02
ANNOYED!
I spoke to someone recently leaving a good review as well as the lady said the issue will be sorted. To my surprise I message on WhatsApp to get the card loaded for pathology and it's still not sorted and the agent telling me that i need to make a payment...get someone to read all my messages sent on WhatsApp before contacting me as I refuse to explain myself again. This has honestly been the worst service and it's really rare that something is done quickly and easily
Helpful (0)
Replies (4)0
Replies (4)
Oneplan Insurance's replyOfficial
07 Aug 2024, 16:17Dear Rishqah,
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience that has been caused.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated as we do value you as our client.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will contact you to discuss the matter further.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience that has been caused.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated as we do value you as our client.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will contact you to discuss the matter further.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply07 Aug 2024, 16:17
Official
Dear Rishqah,
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience that has been caused.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated as we do value you as our client.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will contact you to discuss the matter further.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience that has been caused.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated as we do value you as our client.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will contact you to discuss the matter further.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's replyOfficial
08 Aug 2024, 15:49Dear Rishqah,
Kindly note that we attempted to reach you on the listed number but were unsuccessful. As our clients are a priority to us, we would greatly appreciate it if you could provide us with a suitable time or alternative contact number for us to discuss this matter further.
Thank you and we look forward to hearing from you soon.
Kind Regards,
Oneplan
Kindly note that we attempted to reach you on the listed number but were unsuccessful. As our clients are a priority to us, we would greatly appreciate it if you could provide us with a suitable time or alternative contact number for us to discuss this matter further.
Thank you and we look forward to hearing from you soon.
Kind Regards,
Oneplan
Oneplan Insurance's reply08 Aug 2024, 15:49
Official
Dear Rishqah,
Kindly note that we attempted to reach you on the listed number but were unsuccessful. As our clients are a priority to us, we would greatly appreciate it if you could provide us with a suitable time or alternative contact number for us to discuss this matter further.
Thank you and we look forward to hearing from you soon.
Kind Regards,
Oneplan
Kindly note that we attempted to reach you on the listed number but were unsuccessful. As our clients are a priority to us, we would greatly appreciate it if you could provide us with a suitable time or alternative contact number for us to discuss this matter further.
Thank you and we look forward to hearing from you soon.
Kind Regards,
Oneplan
RR
Rishqah R's updateReviewer Update
19 Aug 2024, 11:55Can you please have someone call me today as I called, explained myself thrice and the line was dropped when I got to claims
RR
Rishqah R's update19 Aug 2024, 11:55
Reviewer Update
Can you please have someone call me today as I called, explained myself thrice and the line was dropped when I got to claims
Oneplan Insurance's replyOfficial
19 Aug 2024, 15:35Dear Rishqah,
We have attempted to contact you on your listed numbers ***) however, it rings to no avail.
Please provide us with a suitable time or alternative contact number for us to contact you.
Thank you and we look forward to hearing from you soon.
Kind Regards,
Oneplan
We have attempted to contact you on your listed numbers ***) however, it rings to no avail.
Please provide us with a suitable time or alternative contact number for us to contact you.
Thank you and we look forward to hearing from you soon.
Kind Regards,
Oneplan
Oneplan Insurance's reply19 Aug 2024, 15:35
Official
Dear Rishqah,
We have attempted to contact you on your listed numbers ***) however, it rings to no avail.
Please provide us with a suitable time or alternative contact number for us to contact you.
Thank you and we look forward to hearing from you soon.
Kind Regards,
Oneplan
We have attempted to contact you on your listed numbers ***) however, it rings to no avail.
Please provide us with a suitable time or alternative contact number for us to contact you.
Thank you and we look forward to hearing from you soon.
Kind Regards,
Oneplan