MW
Madelein W
1 reviews | Active since Jan 2026
08 Apr 2026, 12:22
An angel helped me today!!
I have been struggling with my oneplan app since day 1. Spoke with numerous agents, Uninstalled and reinstalled the app. Was referred to your IT department with no luck. This has been going on for weeks. Today I spoke to Modiegi Motlatlhedi, and absolute angel! She immediately picked up that my ID was wrong on the system. She rectified it and what do you know I can go into my app!!! Thank you is an understatement of how I feel today. I wish I had spoken to her the first time then I would not have to ask for help so many times and for so long. Please give this woman a raise cause you need more than one of her! God bless you dear Modiegi!
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Oneplan Insurance's replyOfficial
08 Apr 2026, 12:31Hi Madelein,
Thank you so much for taking the time to share this incredibly meaningful feedback with us. We are truly sorry that you had to struggle with the app for so long. We completely understand how frustrating that must have been, and we sincerely apologise for the inconvenience you experienced along the way.
Thank you so much for taking the time to share this incredibly meaningful feedback with us. We are truly sorry that you had to struggle with the app for so long. We completely understand how frustrating that must have been, and we sincerely apologise for the inconvenience you experienced along the way.
That said, we are absolutely delighted to hear that Modiegi was able to step in and resolve the issue so quickly and effectively. Knowing that you can now access the app as intended is wonderful news! Your words of appreciation truly mean the world to us. Modiegi is indeed a remarkable asset to our team, and feedback like this reinforces just how much of a difference one dedicated consultant can make. We will be sure to share your message with her!
Thank you for your patience and for giving us the opportunity to make things right. We’re grateful to have you as part of the Oneplan family, and we’re here to support you whenever you need us.
Kind regards,
Oneplan.
Kind regards,
Oneplan.
Oneplan Insurance's reply08 Apr 2026, 12:31
Official
Hi Madelein,
Thank you so much for taking the time to share this incredibly meaningful feedback with us. We are truly sorry that you had to struggle with the app for so long. We completely understand how frustrating that must have been, and we sincerely apologise for the inconvenience you experienced along the way.
Thank you so much for taking the time to share this incredibly meaningful feedback with us. We are truly sorry that you had to struggle with the app for so long. We completely understand how frustrating that must have been, and we sincerely apologise for the inconvenience you experienced along the way.
That said, we are absolutely delighted to hear that Modiegi was able to step in and resolve the issue so quickly and effectively. Knowing that you can now access the app as intended is wonderful news! Your words of appreciation truly mean the world to us. Modiegi is indeed a remarkable asset to our team, and feedback like this reinforces just how much of a difference one dedicated consultant can make. We will be sure to share your message with her!
Thank you for your patience and for giving us the opportunity to make things right. We’re grateful to have you as part of the Oneplan family, and we’re here to support you whenever you need us.
Kind regards,
Oneplan.
Kind regards,
Oneplan.