AMOUNT DEBITED WITHOUT MY APPROVAL

During the month of October, I was looking for a cover for one person. I let her know that I am yet to confirm if I can go through with the plan or not depending on the conversation I have with my partner. She said in the interim, she will keep my details on the system but they will not process the payment unless I approve. They later sent me an SMS requesting that I approve of the debit order. I never responded to that SMS or any communication since. Come November, they debited my account WITHOUT MY APPROVAL, and I’m now sitting at a negative account balance. I can’t even call them to tell them to fix it because I have no money on my account. I am very frustrated and I want my money back.

I sent Thandeka an email through Zanele’s account. I do not have a plan with them. I did not confirm. I have requested for the phone records to be pulled to prove that I never authorised this debit order.

I want my money Oneplan and I never want to hear from you again. I still have the SMS here. With no response. I am going to respond now and say no.

You have ruined my day!