CB
Chané Barraball

1 reviews | Active since Jul 2019

27 Jun 2025, 08:29

Amazing service, easy claim process

Friendly service received from Lynn Ilunga. She made my claims process seamless by explaining everything to me clearly, sending me the required docs when she said she would, and replying to my emails fast. My claim was processed within a day of submitting all my docs and the vet was paid directly as I was unable to afford paying upfront in an emergency situation with my furbaby. Forever grateful for her kind service and empathy for my kitty.

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Replies (1)
Oneplan Insurance
Oneplan Insurance's reply27 Jun 2025, 08:31
Official
Hi Chané, 

Thank you for sharing such a heartfelt message. We're truly grateful to hear how Lynn's friendly, clear, and compassionate support made a difficult situation easier for you and your furbaby. Providing timely help and understanding, especially in emergencies is something we deeply care about. We'll be sure to pass on your appreciation to Lynn; she's a valued part of our team and will be touched by your kind words. 

Thank you for choosing Oneplan! 

Kind regards, 
Oneplan.