Amazing service and care from OnePlan pet insurance

Item: Oneplan Insurance
Rating: 5
Author: Diandra L

If I could give OnePlan a 1000/5 star rating I would. I recently had a pet claim for my cat, Cooper.

Cooper is an 8 month old kitten who was living with my sister but he had to be rehomed due to them moving to a place where they could not take him with. I took Cooper in to make sure he goes to a loving and safe home and immediately put him on cover with OnePlan Classic Plan.

It had been about two to three months that he lived with us when an unfortunate event unfolded. Cooper had broken his leg in an accident. I was so worried about this poor kitten and absolutely heart broken, but OnePlan had my back. They approved the claim which the vet submitted within 30 minutes and the surgery went well. Cooper is recovering well to this day all thanks to the loving car of OnePlan Insurance and Bakenkop Vet

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Replies (1)

Oneplan Insurance's replyOfficial

27 Nov 2023, 16:21

Hi Diandra,

Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs and for taking the time to compliment the team. We strive to deliver an exceptional customer experience in all interactions and whilst this is a journey, we are fully committed to achieving this.

Our fur-family is important to us and we hope to provide them with the best service possible. We understand that our paw buddies deserve to be treated with the utmost love and Cooper is so lucky to have found a family as loving as yours.

We are delighted to hear that the team has made such a lasting impression on you and pleased to know that we were able to assist professionally and with compassion during this difficult time.

Please give our love to your fur-babies Cooper and Alex and we hope that Cooper is having a speedy recovery.

We are glad to have been with you for the past year and look forward to an even longer and more fruitful relationship.

Kind Regards,
Oneplan

Oneplan Insurance's reply27 Nov 2023, 16:21

Official