PM
Pearl M

1 reviews | Active since Oct 2018

30 Jul 2021, 21:28

Amazing Customer Service

I've been with One Plan Insurance for about a year now, but because of this Covid situation, I've hadn't had the opportunity to take advantage of any of my policy cover. Anyways, now when I really needed assistance with figuring out how this app works and how to make my claims, I had sent out a call back request and was assisted by Eugene Petersen. He was extremely helpful with just explaining how everything works and going through the whole claim process with me. He really made me feel as though I have found a home with Oneplan Insurance! Shout out to Eugene for his excellent customer service, for his patience and understanding! And for not judging me because I was clueless, we had a good laugh out of it! I would definitely recommend Oneplan to everyone!

0
Replies (1)
Oneplan Insurance
Oneplan Insurance's reply31 Jul 2021, 00:58
Official
Hi Pearl,

Your 5-star rating on the service received is highly valued. Thank you for the positive feedback and for taking the time to compliment Eugene on his excellent customer service, we strive to achieve this in every single interaction. Our clients are our number one priority, and we aim to provide them with the best service possible. We are pleased to hear that you are happy with the service provided as our focus is to be as transparent with our clients as possible so that they have a clear understanding of our offering. 

Thank you for being a part of the Oneplan family, we look forward to keeping you impressed for the years to come.
    
Kind Regards,
Oneplan