TVdw
Tash Van der walt
1 reviews | Active since Sept 2022
07 Sept 2026, 11:11
Always study the fine print
My dog is my everything. If I see a lump on his chest I will rush to the vet. Sadly and stupidly I thought pet insurance would have my back. I was wrong. Timmy has been through so much in life and deserves the best care in the world. Thanks for rejecting my claim and at least not helping me keep tabs on that it is claim 1 or my last claim or whatever. And how on earth can I take out pet med booster and 30 days after have no benefits left? I feel ****med. You are not what you say you are and dont gaslight me that you care about my pet
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Replies (4)0
Replies (4)
Oneplan Insurance's replyOfficial
07 Sept 2026, 11:35Dear Tash,
Thank you for bringing your concerns to our attention. We are sorry to hear about your experience and understand your frustration regarding the handling of your claim and subsequent queries.
Please be assured that the matter will be escalated for a full investigation. Once the investigation has been completed, the relevant team will provide feedback and address the matter accordingly.
Thank you for taking the time to share your feedback.
Kind regards,
Oneplan.
Thank you for bringing your concerns to our attention. We are sorry to hear about your experience and understand your frustration regarding the handling of your claim and subsequent queries.
Please be assured that the matter will be escalated for a full investigation. Once the investigation has been completed, the relevant team will provide feedback and address the matter accordingly.
Thank you for taking the time to share your feedback.
Kind regards,
Oneplan.
Oneplan Insurance's reply07 Sept 2026, 11:35
Official
Dear Tash,
Thank you for bringing your concerns to our attention. We are sorry to hear about your experience and understand your frustration regarding the handling of your claim and subsequent queries.
Please be assured that the matter will be escalated for a full investigation. Once the investigation has been completed, the relevant team will provide feedback and address the matter accordingly.
Thank you for taking the time to share your feedback.
Kind regards,
Oneplan.
Thank you for bringing your concerns to our attention. We are sorry to hear about your experience and understand your frustration regarding the handling of your claim and subsequent queries.
Please be assured that the matter will be escalated for a full investigation. Once the investigation has been completed, the relevant team will provide feedback and address the matter accordingly.
Thank you for taking the time to share your feedback.
Kind regards,
Oneplan.
TVdw
Tash Van der walt's updateReviewer Update
09 Sept 2026, 07:46providing updates on claims usage is a standard way to ensure customers can manage their benefits without any unexpected cover gaps. This is what you grossly neglected. I am well aware that other insurance providers provide updates whether it is stipulated in the schedule or not. So I conclude you kept quiet for your own benefit. Also where is the pet med booster benefit that was supposed to be doubled after 30 days. How cam I have exceeded my limits . Explain? I already had one dog die under oneplan refusing to cover his issues yet I stayed still for three years. Give answers in plain English and stop using policy jargon.
TVdw
Tash Van der walt's update09 Sept 2026, 07:46
Reviewer Update
providing updates on claims usage is a standard way to ensure customers can manage their benefits without any unexpected cover gaps. This is what you grossly neglected. I am well aware that other insurance providers provide updates whether it is stipulated in the schedule or not. So I conclude you kept quiet for your own benefit. Also where is the pet med booster benefit that was supposed to be doubled after 30 days. How cam I have exceeded my limits . Explain? I already had one dog die under oneplan refusing to cover his issues yet I stayed still for three years. Give answers in plain English and stop using policy jargon.
TVdw
Tash Van der walt's updateReviewer Update
09 Sept 2026, 07:47I reviewed all your applicable terms and conditions you could have advised about claim usage
TVdw
Tash Van der walt's update09 Sept 2026, 07:47
Reviewer Update
I reviewed all your applicable terms and conditions you could have advised about claim usage
TVdw
Tash Van der walt's updateReviewer Update
10 Sept 2026, 07:51Clear communication about how benefits would be impacted when upgrading would have been appreciated. And you did your best to not give this. Sp thanks to you I cant afford a test that would have been essential for Timmy. A tesst of only 600 coz i must pay your ridiculous premium. Thank you Oneplan for *****ing Timmy over with your double entendres. But lesson is you dont care as long as you dont lose monet
TVdw
Tash Van der walt's update10 Sept 2026, 07:51
Reviewer Update
Clear communication about how benefits would be impacted when upgrading would have been appreciated. And you did your best to not give this. Sp thanks to you I cant afford a test that would have been essential for Timmy. A tesst of only 600 coz i must pay your ridiculous premium. Thank you Oneplan for *****ing Timmy over with your double entendres. But lesson is you dont care as long as you dont lose monet