CB
Charmaine B
1 reviews | Active since Dec 2023
26 Jul 2024, 17:17
Although the person,...
Although the person,rendering the service was brilliant, the fact of the matter is that One Plan offers a chronic medicine option, but they only pay 4 times a year, the amount of R315 rand ,the promise of chronic medicine is misleading
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Oneplan Insurance's replyOfficial
26 Jul 2024, 19:13Dear Charmaine,
Thank you for sharing your service experience with us. Our clients are important to us and we aim to provide them with the best service possible and we sincerely apologize for any confusion that may have been caused.
Kindly note that chronic medication can be claimed for under the scripted medication or over-the-counter medication benefit, up to the respective cover limits. As a medical insurance, our cover or benefits have specific limits applicable and there are annual cover limits on all our cover types which will renew on the anniversary of your policy.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly to all clients. We do have your best interests at heart, and we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
We encourage all our clients and potential clients to ensure that they understand all products available in the market; and perhaps approach their Financial Advisor for a factual comparison of products as hearsay may cause a consumer to make a decision based on inaccurate information.
Should you need further assistance, please feel free to engage with us on our Whatsapp platform at *** as our agents are always on standby ready to assist. alternatively, you may send a call-me-back request via the Oneplan App and one of our friendly consultants will be in contact with you.
Thank you for being a valued member of the Oneplan Family.
Kind Regards,
Oneplan
Thank you for sharing your service experience with us. Our clients are important to us and we aim to provide them with the best service possible and we sincerely apologize for any confusion that may have been caused.
Kindly note that chronic medication can be claimed for under the scripted medication or over-the-counter medication benefit, up to the respective cover limits. As a medical insurance, our cover or benefits have specific limits applicable and there are annual cover limits on all our cover types which will renew on the anniversary of your policy.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly to all clients. We do have your best interests at heart, and we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
We encourage all our clients and potential clients to ensure that they understand all products available in the market; and perhaps approach their Financial Advisor for a factual comparison of products as hearsay may cause a consumer to make a decision based on inaccurate information.
Should you need further assistance, please feel free to engage with us on our Whatsapp platform at *** as our agents are always on standby ready to assist. alternatively, you may send a call-me-back request via the Oneplan App and one of our friendly consultants will be in contact with you.
Thank you for being a valued member of the Oneplan Family.
Kind Regards,
Oneplan
Oneplan Insurance's reply26 Jul 2024, 19:13
Official
Dear Charmaine,
Thank you for sharing your service experience with us. Our clients are important to us and we aim to provide them with the best service possible and we sincerely apologize for any confusion that may have been caused.
Kindly note that chronic medication can be claimed for under the scripted medication or over-the-counter medication benefit, up to the respective cover limits. As a medical insurance, our cover or benefits have specific limits applicable and there are annual cover limits on all our cover types which will renew on the anniversary of your policy.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly to all clients. We do have your best interests at heart, and we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
We encourage all our clients and potential clients to ensure that they understand all products available in the market; and perhaps approach their Financial Advisor for a factual comparison of products as hearsay may cause a consumer to make a decision based on inaccurate information.
Should you need further assistance, please feel free to engage with us on our Whatsapp platform at *** as our agents are always on standby ready to assist. alternatively, you may send a call-me-back request via the Oneplan App and one of our friendly consultants will be in contact with you.
Thank you for being a valued member of the Oneplan Family.
Kind Regards,
Oneplan
Thank you for sharing your service experience with us. Our clients are important to us and we aim to provide them with the best service possible and we sincerely apologize for any confusion that may have been caused.
Kindly note that chronic medication can be claimed for under the scripted medication or over-the-counter medication benefit, up to the respective cover limits. As a medical insurance, our cover or benefits have specific limits applicable and there are annual cover limits on all our cover types which will renew on the anniversary of your policy.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly to all clients. We do have your best interests at heart, and we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
We encourage all our clients and potential clients to ensure that they understand all products available in the market; and perhaps approach their Financial Advisor for a factual comparison of products as hearsay may cause a consumer to make a decision based on inaccurate information.
Should you need further assistance, please feel free to engage with us on our Whatsapp platform at *** as our agents are always on standby ready to assist. alternatively, you may send a call-me-back request via the Oneplan App and one of our friendly consultants will be in contact with you.
Thank you for being a valued member of the Oneplan Family.
Kind Regards,
Oneplan