Although the app claims process is not perfect, the WhatsApp support team is very helpful, specifically Ntokozo Sokamisa, who was friendly, helpful and efficient

Hi Nadia,

Thank you for taking the time to share your service experience with us. We have noted your concerns mentioned in the above escalation and we will use it to improve our customer service. Our clients are important to us, and we are pleased to hear that despite the circumstances, Ntokozo was able to create a memorable experience for you. 
 
Thank you for being a part of the Oneplan Family. 
       
Kind Regards,
Oneplan