LS
Lohann S
1 reviews | Active since Mar 2020
27 Sept 2025, 10:25
******* AI customer care!
Absolute ******* customer care. You will chat to an AI agent that simply auto respond with the same message for hours! Lazy and greedy management. The only way to get in touch with your medical insurer is via AI WhatsApp. Good luck with that!
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Oneplan Insurance's replyOfficial
27 Sept 2025, 16:45Dear Lohann,
Thank you for sharing your concerns with us. We’re truly sorry to hear about your experience and the frustration it has caused. Your feedback is important, and we take it seriously.
While our WhatsApp platform is designed to make assistance quicker, we understand it can sometimes be frustrating having to navigate through the chat prompts offered on the platform. We offer alternative platforms of communication that you may utilize that best suit your needs should you continue to experience issues on WhatsApp. You may call us on ***, send us an email at ***, and/or utilize the mobile app to process your requests.
We look forward to hearing from you so that we may assist further and restore your faith in our services.
Kind regards,
Oneplan.
Thank you for sharing your concerns with us. We’re truly sorry to hear about your experience and the frustration it has caused. Your feedback is important, and we take it seriously.
While our WhatsApp platform is designed to make assistance quicker, we understand it can sometimes be frustrating having to navigate through the chat prompts offered on the platform. We offer alternative platforms of communication that you may utilize that best suit your needs should you continue to experience issues on WhatsApp. You may call us on ***, send us an email at ***, and/or utilize the mobile app to process your requests.
We look forward to hearing from you so that we may assist further and restore your faith in our services.
Kind regards,
Oneplan.
Oneplan Insurance's reply27 Sept 2025, 16:45
Official
Dear Lohann,
Thank you for sharing your concerns with us. We’re truly sorry to hear about your experience and the frustration it has caused. Your feedback is important, and we take it seriously.
While our WhatsApp platform is designed to make assistance quicker, we understand it can sometimes be frustrating having to navigate through the chat prompts offered on the platform. We offer alternative platforms of communication that you may utilize that best suit your needs should you continue to experience issues on WhatsApp. You may call us on ***, send us an email at ***, and/or utilize the mobile app to process your requests.
We look forward to hearing from you so that we may assist further and restore your faith in our services.
Kind regards,
Oneplan.
Thank you for sharing your concerns with us. We’re truly sorry to hear about your experience and the frustration it has caused. Your feedback is important, and we take it seriously.
While our WhatsApp platform is designed to make assistance quicker, we understand it can sometimes be frustrating having to navigate through the chat prompts offered on the platform. We offer alternative platforms of communication that you may utilize that best suit your needs should you continue to experience issues on WhatsApp. You may call us on ***, send us an email at ***, and/or utilize the mobile app to process your requests.
We look forward to hearing from you so that we may assist further and restore your faith in our services.
Kind regards,
Oneplan.