SS
Sonia S
1 reviews | Active since Mar 2023
05 Sept 2024, 07:50
Aggressive Sales Agents
Their quotes aren't anything to write home about, nothing extraordinary, BUT a sales agent called me immediately at 7:30 (I did not request a call), and was incredibly condescending. I stated that I wasn't interested since their benefits aren't practical to me, and she proceeded to hound me and insinuate that I don't care about my pets. The added feigned disbelief and offence hat someone wouldn't be interested in their product left a sour taste in my mouth. It's going to take a long time before I even consider moving my pet insurance to them again.
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Replies (2)0
Replies (2)
Oneplan Insurance's replyOfficial
05 Sept 2024, 08:10Dear Sonia,
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience that has been caused.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated and addressed accordingly.
We have acknowledged your complaint, and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience that has been caused.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated and addressed accordingly.
We have acknowledged your complaint, and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply05 Sept 2024, 08:10
Official
Dear Sonia,
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience that has been caused.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated and addressed accordingly.
We have acknowledged your complaint, and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience that has been caused.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated and addressed accordingly.
We have acknowledged your complaint, and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's replyOfficial
06 Sept 2024, 13:38Dear Sonia,
We attempted to reach you on the listed number but were unsuccessful, we would greatly appreciate it if you could provide us with a suitable time or alternative contact number for us to discuss this matter further.
Thank you and we look forward to hearing from you soon.
Kind Regards,
Oneplan
We attempted to reach you on the listed number but were unsuccessful, we would greatly appreciate it if you could provide us with a suitable time or alternative contact number for us to discuss this matter further.
Thank you and we look forward to hearing from you soon.
Kind Regards,
Oneplan
Oneplan Insurance's reply06 Sept 2024, 13:38
Official
Dear Sonia,
We attempted to reach you on the listed number but were unsuccessful, we would greatly appreciate it if you could provide us with a suitable time or alternative contact number for us to discuss this matter further.
Thank you and we look forward to hearing from you soon.
Kind Regards,
Oneplan
We attempted to reach you on the listed number but were unsuccessful, we would greatly appreciate it if you could provide us with a suitable time or alternative contact number for us to discuss this matter further.
Thank you and we look forward to hearing from you soon.
Kind Regards,
Oneplan