FM
Faith M
1 reviews | Active since Feb 2025
03 Apr 2025, 14:52
Agents take time to ...
Agents take time to respond at times no respond other thing it's Plan I took it only works at specific doctors of which I was never told about it could not see a doctor because they they take so disappointed
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Replies (1)
Oneplan Insurance's replyOfficial
03 Apr 2025, 15:10Dear Faith ,
Thank you for reaching out and bringing this matter to our attention.
We sincerely regret any inconvenience you have experienced and want to assure you that we take client feedback seriously. At Oneplan, we are committed to continuously improving our processes to uphold the highest standards of service. Your satisfaction is important to us, and we truly value your trust.
We truly apologize for the delay and experience you've had with our services on the WhatsApp chat. Our consultants are experiencing a high influx of chats and this impacts the time in which responses are provided, and we profusely apologize for this. We offer various platforms of communication for your convenience that you may utilize should you experience any delays or frustrations when trying to reach us i.e. call on ***or send an email to *** with your policy number in the subject line and we will happily assist.
Additionally, kindly note that we do not have a restricted network of service providers. You can use any registered doctor, clinic, or service provider within the borders of South Africa that has a valid practice number and can provide a computer-generated detailed invoice after your consultation.
Oneplan remains committed to the Treating Customers Fairly (TCF) principles, ensuring that every client is treated with fairness and transparency.
We sincerely apologize for any frustration this situation may have caused and appreciate your understanding.
Kind regards,
Oneplan.
Thank you for reaching out and bringing this matter to our attention.
We sincerely regret any inconvenience you have experienced and want to assure you that we take client feedback seriously. At Oneplan, we are committed to continuously improving our processes to uphold the highest standards of service. Your satisfaction is important to us, and we truly value your trust.
We truly apologize for the delay and experience you've had with our services on the WhatsApp chat. Our consultants are experiencing a high influx of chats and this impacts the time in which responses are provided, and we profusely apologize for this. We offer various platforms of communication for your convenience that you may utilize should you experience any delays or frustrations when trying to reach us i.e. call on ***or send an email to *** with your policy number in the subject line and we will happily assist.
Additionally, kindly note that we do not have a restricted network of service providers. You can use any registered doctor, clinic, or service provider within the borders of South Africa that has a valid practice number and can provide a computer-generated detailed invoice after your consultation.
Oneplan remains committed to the Treating Customers Fairly (TCF) principles, ensuring that every client is treated with fairness and transparency.
We sincerely apologize for any frustration this situation may have caused and appreciate your understanding.
Kind regards,
Oneplan.
Oneplan Insurance's reply03 Apr 2025, 15:10
Official
Dear Faith ,
Thank you for reaching out and bringing this matter to our attention.
We sincerely regret any inconvenience you have experienced and want to assure you that we take client feedback seriously. At Oneplan, we are committed to continuously improving our processes to uphold the highest standards of service. Your satisfaction is important to us, and we truly value your trust.
We truly apologize for the delay and experience you've had with our services on the WhatsApp chat. Our consultants are experiencing a high influx of chats and this impacts the time in which responses are provided, and we profusely apologize for this. We offer various platforms of communication for your convenience that you may utilize should you experience any delays or frustrations when trying to reach us i.e. call on ***or send an email to *** with your policy number in the subject line and we will happily assist.
Additionally, kindly note that we do not have a restricted network of service providers. You can use any registered doctor, clinic, or service provider within the borders of South Africa that has a valid practice number and can provide a computer-generated detailed invoice after your consultation.
Oneplan remains committed to the Treating Customers Fairly (TCF) principles, ensuring that every client is treated with fairness and transparency.
We sincerely apologize for any frustration this situation may have caused and appreciate your understanding.
Kind regards,
Oneplan.
Thank you for reaching out and bringing this matter to our attention.
We sincerely regret any inconvenience you have experienced and want to assure you that we take client feedback seriously. At Oneplan, we are committed to continuously improving our processes to uphold the highest standards of service. Your satisfaction is important to us, and we truly value your trust.
We truly apologize for the delay and experience you've had with our services on the WhatsApp chat. Our consultants are experiencing a high influx of chats and this impacts the time in which responses are provided, and we profusely apologize for this. We offer various platforms of communication for your convenience that you may utilize should you experience any delays or frustrations when trying to reach us i.e. call on ***or send an email to *** with your policy number in the subject line and we will happily assist.
Additionally, kindly note that we do not have a restricted network of service providers. You can use any registered doctor, clinic, or service provider within the borders of South Africa that has a valid practice number and can provide a computer-generated detailed invoice after your consultation.
Oneplan remains committed to the Treating Customers Fairly (TCF) principles, ensuring that every client is treated with fairness and transparency.
We sincerely apologize for any frustration this situation may have caused and appreciate your understanding.
Kind regards,
Oneplan.