1 reviews | Active since Feb 2024
AGENT INSULTED ME ON CALL +***
I GOT A CALL FROM MANEDWA NOJIWA AND I WANTED A QUITE FOR MY MOTHER INSTEAD I THOUGHT ITS AN OLD FRIEND OF MINE STHEMBILE MISTAKING HIS VOICE AND STARTED CHATTING BECAUSE AGENT DIDNT INTRODUCE THE COMPANY NEITHER HIMSELF WITCH IS A BRIDGE IN FAIS HE ALSO WENT ON TELLING ME HORABLE THINGS TALKING ABOUT MANAGEMENT ? AND INSULTING ME ALSO VERY RUDE THAT AGENT MUST NOT BE SELLING EVEN SO HE DIDNT EVEN INTRODUCE THE PRODUCT AND SPOKE TO ME RUDELY LIKE IM SOME STUPID ASKING MY ACCOUNT NUMBER AND HE DIDNT EVEN PITCH THE PRODUCT I WANT THE RECORDING THIS IS UNACCEPTABLE AND NOT GOOD FOR A COMPANY TO CONDUFT BUSINESS IN THIS WAY THIS NUMBER WAS CONDUCTED TO MAKE THE CALL AND IM REQUESTING A RECORDING +*** TO FORWARD TO OMBUDSMAN FOR FURTHER INVESTIGATION NO NEED TO TREAT A CLIENT IN THIS I WANTED A COVER FOR MY MUM AND HONESTLY HOW RHIS AGENT CONDUCTED HIS BUSINESS WITH WAS NOT IN A GOOD MANNER and mind you i was a client before ?
Thank you for taking the time to bring this to our attention.
We sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning the circumstances under which your posting has reached us.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated, as we do value you as our client.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning the circumstances under which your posting has reached us.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated, as we do value you as our client.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for reaching out.
Kindly note that our Complaints department is currently working on the matter and the turnaround time for feedback is within 21 days from the date of the initial complaint.
We will revert to you with the relevant feedback.
Once again, we sincerely apologize for any inconvenience caused.
Kind Regards,
Oneplan
Thank you for reaching out.
Kindly note that our Complaints department is currently working on the matter and the turnaround time for feedback is within 21 days from the date of the initial complaint.
We will revert to you with the relevant feedback.
Once again, we sincerely apologize for any inconvenience caused.
Kind Regards,
Oneplan