Again, One plan is absolutely horrible.

I submitted clear invoices on the app, after I was advised that their app is now functioning properly in relation to uploading documents. This is not the case as I get told that the invoice is not clear.

Then, on another invoice (dentistry) which I submitted, I get asked for a "detailed invoice" yet the invoice I submitted itemizes what I was billed for, and on top of that, I get asked for proof of payment (making me feel like I am some kind of ********), yet my partner on the exact same plan as me, attended at the same time and to the same dentist, submitted an invoice that is almost identical to mine, except for the patient name, gets approved without being asked for a "detailed invoice" and proof of payment.

One plan has been the most frustrating service provider I have encountered. Both, my partner and I have had issues from the time we have joined resulting in us not submitting multiple invoices which we have paid out from our own pocket and therefore not been reimbursed yet we were entitled to, due to the multiple "boxes" that must be ticked, such as, when purchasing from the pharmacy, you must make sure that you have the pharmacy stamp on the invoice, a detailed invoice reflecting all the details of the product and pharmacy does not suffice. Dare you forget to get the stamp, you will have to run up and down just for the stamp to be reimbursed a minimal amount e.g. R50-00.

We have become a nuisance to our doctors/pharmacists/dentists solely because of Oneplan. When you submit a receipt, they will want an invoice, when you submit an invoice then they will want a receipt. Then the details on the invoice will not suffice and you must get a new one. If all that is in order, then when you submit on the app, they will tell you its not clear, making you submit these documents multiple times, putting additional hassles on an already busy schedule.

In addition to the above, you become a pain in the butt to your doctors and pharmacists etc because they will have to do and print multiple invoices for you just to meet Oneplan's pathetic standards. This also results in you having to take time off form work and busy schedules to run up and down to your doctors or pharmacist etc to redo an invoice, not forgetting the calls you made to arrange for this. At times, it costed me much more in petrol (and as we all know, petrol is not cheap, yet Oneplan does not care about this) to go get invoices done to Oneplan's standards, that at times I just end up leaving it out and not claiming. The amount that I have not claimed from Oneplan is due to the run around they gave is very high, and clearly shows that we are basically paying them for nothing. I would recommend you to use other service providers or join a good medical aid if you wish to have a peace of mind.