After weeks of struggling to get help via email for a refund claim, being asked to resend the same documents over and over again with no proper feedback, I finally decided to try WhatsApp — and that’s where I was assisted by Celine Kriel

After weeks of struggling to get help via email for a refund claim, being asked to resend the same documents over and over again with no proper feedback, I finally decided to try WhatsApp — and that’s where I was assisted by Celine Kriel. Celine was professional, responsive, and most importantly, clear in her communication. She took the time to help me properly and answered all the questions I had, including the status of other pending claims. I had paid for the clinic and dentist consultations out of pocket, as I was unable to make a claim due to unresolved issues with a hospital bill. Even after everything was sorted, it felt like I was getting nowhere with my refund — until Celine stepped in. I’m truly grateful for her assistance, and I’m now hopeful that the person handling the final refund process will follow through the same way Celine did, and I’ll finally receive what’s due to me. Thank you, Celine — your help made a real difference!