After waiting for a few hours to have the money paid in to the Oneplan card for a visit to the doctor with no success I followed up

Hi Evan, 

Thank you for sharing your experience with us. We’re sorry to hear about the delay you faced while waiting for the funds to be loaded, but we’re very glad that Julian was able to step in and resolve the issue so quickly. His efficient support is exactly what we strive for, and it’s great to know he made a difference in your situation. 

We appreciate your patience and your feedback. 

Kind regards, 
Oneplan.