After the loss of our fur baby, we received a very thoughtful hand-written note and scented candle from Oneplan, sending us condolences for our loss

Hi Terri,

Your 5-star rating on the service received from the team is highly valued. Our clients and fur-babies are important to us, and we aim to provide them with the best service possible. 
  

We are so sorry to hear about the passing away of your fur-baby Sasha. Our deepest sympathies to you and your family. Our fur-family is precious to us, and we understand your pain. Losing someone we love is the hardest thing we'll ever face, and for most pet *****s, losing a pet is no different. Sasha was lucky to have found a family as loving as yours. 
     
Thank you for sharing your positive service experience with us. We are pleased to hear that besides the situation, we were able to assist professionally and with compassion during this difficult time. 

Please give our love to Bella and Sassie. May the memories you share with Sasha forever be close to your heart.
    
Kind Regards,
Oneplan