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Es E

1 reviews | Active since Feb 2024

15 Feb 2024, 17:17

After I informed them that our dog has sadly passed away, Linda Nyakonda sent an e-mail to express her sympathy , all done in a very caring but professional way

After I informed them that our dog has sadly passed away, Linda Nyakonda sent an e-mail to express her sympathy , all done in a very caring but professional way. They cancelled our policy the next day, no questions asked. Very professional. We will definitely register our furure puppy with them as well.

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Replies (1)
Oneplan Insurance
Oneplan Insurance's reply15 Feb 2024, 19:02
Official
Hi Es,

We are so sorry to hear about the passing away of your fur-baby. Our deepest sympathies to you and your family. Our fur-family is important to us, and we understand your pain. Losing someone we love is the hardest thing we will ever face, and for most pet *****s, losing a pet is no different 
  
Thank you for letting us know how kind and helpful Linda was. We are glad to hear that besides the current situation, Linda was able to assist professionally and with compassion during this difficult time. 

May the memories you share with your fur-baby forever be close to your heart.
   
Kind Regards,
Oneplan